feelya | Private and secure online psychotherapy

Privacy notice

Feelya Limited (“We“) are committed to protecting and respecting your privacy.

This policy (together with our website terms of use (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.feelya.com you acknowledge to the practices described in this policy.

Who we are (the identity of the “Data Controller”) and our contact details

For the purpose of the Data Protection Act 1998 (the “Act”) and the General Data Protection Regulation (“GDPR”), the data controller is Feelya Limited of 28 Church Rd, Stanmore HA7 4XR, United Kingdom (‘Us’, ‘We’ and ‘Our’ as the context requires).

Our Data Protection Officer for the purpose of the GDPR is Ioannis Papapanagiotou, who can be contacted via the contact details below [email protected].

Your therapist is a separate Data Controller and we do not control how they use the information you provide them in the course of consultations or services delivered through Us. If you have questions about how they handle your information, you should raise this directly with them.

How and why we use your information (the purpose of the personal data processing)

We use information held about you in the following ways:

Information you give to us. We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.
- We will only contact you by electronic means (e-mail or SMS) with information about the Site if you have consented to this.
- Where you have consented to us sharing your data with selected third parties they may contact you by electronic means only.
- If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the site registration form or the order form for purchase of any services);
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your personal device through which you access our Site.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for your personal device through which you access our Site.;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

In more detail: the legal basis for processing personal data

For the purposes of the Act, we process your personal data

For the performance of a contract to which you (the “Data Subject”) are a party (i.e. the delivery of Our services to you); or
For taking steps at the request of the Data Subject with a view to entering into a contract.
For our legitimate business purposes – for instance corporate governance and records management.

We do not process your “sensitive personal data” (that is, information you supply about your health provided in the course of obtaining the counselling services).

Automatic decision taking and profiling

We do not undertake automatic decision taking or profiling.

What personal data we obtain (“categories of personal data”)

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our site www.feelya.com (“our site”) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards, chat or email sessions with therapists or other social media functions on our site, enter a promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, and personal description.
Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer or other personal device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to page page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data]. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or device if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services;
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily;
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region); and
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We will use this information collected from you:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer; and
as part of our efforts to keep our site safe and secure.

Except for the purposes set out above, we will not process or use your personal data.

We will keep information about you until you confirm to us that you do not want us to retain your information for the above purposes.

Disclosure of your information

Any personal information you provide to us may be shared with third parties who are engaged by us to enable us to provide services to you. They are under strict obligations to keep confidential the information you provide. These third parties may be:

The therapist who you select via our site.
Any member of our group, which means any subsidiaries, any ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Selected third parties including:
advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
analytics and search engine providers that assist us in the improvement and optimisation of our site;
third parties who are engaged by us to enable us to provide services to you including the maintenance of our site.

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If Feelya Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Feelya Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Retention periods

We will keep information about you for as long as you remain registered with Us.

Security, where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You can access information we hold about you, and control aspects of how your information is used.

Your right to access information we hold about you

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Your right to control marketing and other communications

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected].

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact us, and if you have concerns about how your information is used.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]. We would encourage you to contact us in the first instance, but if you are unhappy about how we use your information, you can also contact the Information Commissioner – see www.ico.org.uk